Return and Refund Policy

Placing your order through Empowered Life Designs, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our return and refund methods and procedures.

30 DAYS RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURN PROCESS
To start a return, you can email us at info@empoweredlifedesigns.com or call 714-485-6290 if you have any question.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

CHANGE OR CANCEL ORDER
In order to shorten delivery time, our system will automatically lock your order into production 8 hours after you place it. You have this 8-hour to email us for changes or cancellation. After 8 hours, changes or cancellations are not possible.

To request a change or cancellation, please email info@empoweredlifedesigns.com, or call 714-485-6290 if you have any question, contact us and include:

  • Your order number or the email used for the order
  • The changes that need to be made. 


    You can always contact us for any return question at info@empoweredlifedesigns.com or call us at 714-485-6290 if you have any questions.

    DAMAGES AND ISSUES 
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with photos or videos. 

    ANYTHING ELSE I SHOULD KNOW?
    We cannot accept returns, refunds, or replacements if:

    • The item(s) is printed as ordered, but you “changed your mind.” We print on demand and, therefore, cannot accept returns with that inquiry.
    • Our team has not reviewed and approved the return request before the item(s) are sent back.
    • The item(s) have been worn or washed.
    • The item(s) have been altered in any way or do not have the original tags.
    • The item(s) were purchased as a "Final Sale" during special periods such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., where a promo code was used.
    • We cannot accept returns on sale items or gift cards.

    EXCHANGES 
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    RESTOCKING FEE 
    We do not charge a restocking fee on returns.

    REFUNDS
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@empoweredlifedesigns.com or call us at 714-485-6290.